All jewelry purchased from ZHUO is eligible for a free cleaning every six months. You may also return your jewelry purchased from ZHUO to our offices for free prong tightening, repolishing, rhodium plating, and cleaning.

Yes! We specialize in custom rings and have created unique pieces for many customers. Whether you have a specific design in mind or need guidance, we’re here to bring your vision to life. Please send us a email at: contact@zhuonewyork.com with what’s on your mind!

You can easily measure your finger size or ring’s size at home by following the instruction provide. Please click: find my ring size for a full list of the options available to you.

Yes, we’d be happy to personalize your ring with an inscription for a $38 fee.

Please note: Engraved orders are final sale and cannot be returned or exchanged.

If, for any reason, you are not completely satisfied with your order, you may return it within the first 7 days of shipment for a full refund or exchange.

Custom & Engraved Items: Due to the personalized nature of custom and engraved pieces, they are not eligible for return or exchange.

Shop responsibly and keep in mind that you are purchasing from independent designer brand, not a large scale / volume retailer / importer ;)

Every piece of jewelry on our website is carefully crafted at the time of order. While we are able expedite some orders, we highly encourage you to allow adequate time for your design to be completed and inspected by our Quality Assurance team. Detailed processing and shipping time please click here: SHIPPING.